Return Policy
Returns
Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.
Certain types of products cannot be returned, including:
- Perishable goods (e.g., food, flowers, newspapers, or magazines)
- Intimate or sanitary products
- Hazardous materials, flammable liquids, or gases
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, a receipt or proof of purchase is required.
Please do not send your purchase back to the manufacturer.
In some cases, partial refunds may be granted:
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will notify you via email about its receipt and inform you if your refund is approved or rejected.
If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a few days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, follow these steps:
- Check your bank account again.
- Contact your credit card company, as it may take some time for the refund to be officially posted.
- Contact your bank, as processing times may vary.
If you have done all of this and still have not received your refund, please contact us at team@femmefierceshop.com.
Sale Items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email team@femmefierceshop.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. A gift card will be sent to you once we receive the returned item.
If the item was not marked as a gift, or if the purchaser had the order shipped to themselves to give to you later, we will issue a refund to the original purchaser, who will be notified of the return.
Shipping
To return your product, please contact our support team at team@femmefierceshop.com to receive the correct return address.
The customer is responsible for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund amount.
Depending on where you live, the delivery time for an exchange may vary.
If you are returning an item worth more than $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.